Tag Archives: Air Canada

Rainbow Travel Blog 7thMay10

Important Air Canada Information.

Air Canada

Air Canada

Air Canada’s check-in for flights within Canada at Vancouver International Airport has temporarily been moved to the international terminal due to maintenance of the baggage system in the domestic terminal. This change will be in effect until May 22, 2010.

Visa introduces World Cup Visitors Guide.



Visa has created an easy-reference travel guide that aims to give visitors the insight they need into South Africa to ensure that they are as well informed as possible.

Developed with the help of local experts from South Africa, the Visitors Guide: South Africa contains information on must-see heritage sites, museums, safari parks and other attractions as well as insight on local shopping and dining hot spots.

The guide offers information such as a football glossary and World Cup schedule, a list of qualified teams and helpful money and payment card tips.

Special merchant offers for Visa cardholders such as discounts at heritage sites, museums, parks and other attractions throughout South Africa are also included – designated by a small blue Visa card throughout the guide.

“We want to make sure people attending the 2010 FIFA World Cup™ have a memorable experience, so for fans travelling to South Africa we created this easy reference travel guide to help answer questions about the area and help them prepare for their trip,” said Antonio Lucio, Chief Marketing Officer of Visa Inc.

“To ensure any trip is a success, travellers must prepare in advance, especially when it comes to their money. When travelling internationally, it’s important to know what payment cards are accepted, the best way to exchange your money for local currency and what to do in an emergency.”

To view an interactive version of the Visa Visitor Guide, visit www.visa.com/fifavisitortravelguide

China: Update to the World Expo 2010 in Shanghai.

Shanghai Expo 2010
Enhanced security measures have been implemented in Shanghai for the World Expo 2010 which is taking place from May 1, to October 31, 2010. Travellers should expect an increased police presence and numerous check points which are likely to cause severe traffic disruptions.

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Ash Alert: Updated airline advisories Friday 23rdApril2010


Ash Alert: Updated airline advisories.

Air Canada advises that it plans to operate a full schedule of 40 flights from Canadian cities and the following destinations in Europe: London, Paris, Frankfurt, Munich, Zurich, Geneva, Rome, as well as Tel Aviv. Some airspace restrictions continue to be in place as a result of the spread of volcanic ash over Europe due to volcanic activity in Iceland. Operating schedules remain subject to change. Go to http://www.aircanada.com for updates or call 1-888-422-7533.

Air Transat Reports that all flights are back on schedule.

British Airways  Reports all flights are operating on schedule. BA have a customer webform for stranded pax. In an effort to repatriate passengers as soon as possible, British Airways has introduced a new webform on ba.com.
The webform requires passengers who are still trying to get to their original destination and who have not yet rebooked or cancelled flights, to provide the airline with details that will assist in prioritising its flight schedule.

Information submitted through the form will be used to understand where passengers are and also which areas the airline need to prioritize for extra flights or larger aircraft.  Passengers are urged to use the form if they are unable to get availability for flights.

Take note:
*The airline will not be able to contact passengers directly who use the form
*Once forms are completed a pop-up confirmation will show
*Passengers should continue to check ba.com for the latest information

KLM will operate all scheduled intercontinental destinations, and most of the European network, except a few early departures from United Kingdom and Norway, Sweden, Denmark and Finland. Go to http://www.klm.com for more information.

Lufthansa Resumed normal operations on Thursday, April 22.

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Canadian carriers cancel Northern European flights; Lufthansa cancels 17 North American flights to Frankfurt today; Icelandair offers travel options and full refund with no penalty

The ash cloud became a menace to air travel as it drifted south and east toward Northern Europe, including Britain, about 2,000 kilometres away.The ash plume drifted at between 6,000 and 11,000 metres, where it could get sucked into airplane engines and cause them to shut down. The smoke and ash also could affect aircraft visibility.Dozens of overseas flights cancelled from across Canada Canadian air carriers have cancelled dozens of overseas flights from across Canada as a cloud of volcanic ash continues to scuttle air travel across northern Europe, the Canadian Press reported.


Air Canada says it has cancelled all flights to and from London’s Heathrow airport, Charles de Gaulle airport in Paris and the Frankfurt airport until further notice.

Air Transat has cancelled all flights to Heathrow.

Experts say the ash, comprised of bits of sand and glass the consistency of talcum powder, compromises pilot visibility and aircraft engines.

Both Air Canada and Air Transat are advising travellers to check their websites for future flight status updates.

The disruption that stranded tens of thousands of people in Europe began to trickle down to Canada as the day progressed.

Just a handful of cancellations were reported at Canadian airports early Thursday, but the number had swollen to more than 30 by late afternoon.

Montreal scraps nine flights; Vancouver 6, Calgary 4 and Halifax 1 


The Greater Toronto Airports Authority said a total of 11 flights were cancelled, while authorities at the Aeroport de Montreal said nine of its flights were scrapped.

The volcanic cloud scrubbed six flights in and out of the Vancouver airport, four in Calgary and one in Halifax.

Non-emergency flights in Britain were cancelled, and most will stay grounded until at least midday Friday. Authorities in Ireland, Denmark, Norway, Sweden, Finland and Belgium also closed their air space. France shut down 24 airports, including the main hub of Charles de Gaulle in Paris, Germany’s Berlin and Hamburg were shut Thursday evening.

Britain’s air traffic service said late Thursday it was extending a ban on most air traffic until 1 p.m. local time (8 a.m  EDT) Friday, but flights to Scotland and Northern Ireland may be allowed to resume before then.

Lufthansa cancels North American flights 


In addition Lufthansa has cancelled 17 North American flights to Frankfurt today as a result of deteriorating weather conditions in Germany caused by an Icelandic volcanic ash cloud.  

At this time the following flights have been cancelled for today

LH471   Toronto – Frankfurt
LH 493  Vancouver – Frankfurt
LH445   Atlanta – Frankfurt
LH 437  Chicago – Düsseldorf
LH 433  Chicago – Frankfurt
LH439   Dallas/Ft. Worth – Frankfurt
LH447   Denver – Frankfurt 
LH443   Detroit – Frankfurt 
LH441   Houston – Frankfurt 
LH457   Los Angeles – Frankfurt
LH 409  Newark – Düsseldorf
LH 405  New York/JFK – Frankfurt
LH 467  Miami – Düsseldorf
LH 465 Orlando – Frankfurt  
LH 427  Philadelphia – Frankfurt
LH 455  San Francisco – Frankfurt
LH 491  Seattle – Frankfurt

In addition, the following flights are currently cancelled for tomorrow, April 16:

LH 470  Frankfurt – Toronto
LH 492 Frankfurt – Vancouver
LH 436  Düsseldorf  – Chicago
LH 408  Düsseldorf  – Newark
LH 466  Düsseldorf  – Miami
LH 432 Frankfurt – Chicago
LH 438 Frankfurt – Dallas/Ft. Worth
LH 440 Frankfurt – Houston
LH 442 Frankfurt – Detroit
LH 444 Frankfurt – Atlanta
LH 446 Frankfurt – Denver
LH 452 Munich – Los Angeles 
LH 456 Frankfurt – Los Angeles
LH400   Frankfurt – New York, JFK 
LH 464  Frankfurt – Orlando
LH426   Frankfurt – Philadelphia 
LH454   Frankfurt – San Francisco 
LH 490  Frankfurt – Seattle

Please note that due to the evolving weather situation, Lufthansa has added that additional flight delays and cancellations are possible.

Customers can rebook free of charge by calling Lufthansa reservations at 1-800-563-5954 in Canada or 1-800-645-3880 in the U.S.  Passengers can also check lufthansa.com for an updated list of flight cancellations and additional information.

Icelandair offers travel options


As a result of the recent volcanic eruption in Iceland all airlines flights to and from Scandinavian and U.K. airports have been disrupted. Icelandair does not know if further disruptions may occur. However, they have provided up to date information on any flight delays or further cancellations on their website icelandair.com. 

At this time the following Icelandair flights have been cancelled due to the volcano:  

Two additional flights to Glasgow have been added to accommodate passengers heading to the U.K. 

New flight, both scheduled for 14:00 GMT, return flights will leave GLA at 18:05 local time: 


Since the ash is blowing eastward, many Icelandair flights have operated on schedule or with slight delays including flights to/from Frankfurt, Amsterdam, and the U.S.

It is recommended that passengers check their flight status before departing for the airport.

Affected passengers should contact our Icelandair customer service line +354 5050300 in Iceland or 1-800-223-5500; prompt 2 for North America.

Please note that due to the circumstances the following alternative options are also available to passengers scheduled to travel through April 18, 2010:

A full refund of unused flights, if travel has not commenced.

Re-book to a later date. (Your client can take an Icelandair flight to their destination at a later date convenient to them, subject to availability in the same service class/cabin.)

Re-book on an Icelandair flight to/from another destination than originally booked. (This offer is subject to availability in the same booking class. Any additional fare cost will be charged.)

General Conditions

– Travel must be completed within ticket validity or within three months from the original flight, whichever is longer.

– The return flight, if applicable, can be re-booked at the same time.

– Passengers on through tickets involving other carriers must notify us before travel commences. Passengers with connecting flights issued on separate tickets must make their own arrangements with the other carrier including the payment of any additional costs and amendment fees. 

– Passengers on package holidays must refer to their tour operators who may not operate the same policy. Passengers should also be aware that any applicable refund would only relate to the airfare portion of the inclusive package and not the whole cost of the holiday.

To recap, passengers scheduled to depart on an Icelandair Holidays package through April 18, 2010 will be offered a full refund with no penalty.

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1st Canadian Airline offer Wi-Fi at 30,000ft!

Air Canada Wi Fi

Air Canada Wi Fi

Air Canada has become the first Canadian carrier to offer inflight internet service to its customers. Trial service has begun on the Toronto-Los Angeles and Montreal-Los Angeles routes. The test period will run until January 29, 2010, after which Air Canada will analyze usage and customer feedback to determine whether it will introduce the service on other routes.

The Gogo Inflight internet service allows travellers to access the service using their own standard, Wi-Fi equipped laptop at a cost of US $9.95 per flight or Personal Electronic Device (PED) at a cost of US $7.95 per flight. In order to make Air Canada’s rollout fast, economical and simple, initially, the Gogo system will be powered by Aircell’s existing network which is only available in the continental US.

The system is expected to rollout on other routes in North America with the deployment of the Canadian Air-To-Ground (ATG) network. Aircell plans to collaborate with the Canadian ATG licensee in supporting the establishment of a Canadian ATG network and in facilitating the fleet-wide deployment of Air Canada’s onboard connectivity service.

Who Says “Canadians” Aren’t Computer Savvy!

I would love to share with you a taste of today’s Best Travel Deals !

Who Says “Canadians” Aren’t Computer Savvy!

text image

Air Canada has always been in the forefront of technology and is keeping up with the competition by launching a new service notifying passengers by email or a text message to their mobile phone when their flights are cancelled or delayed. Passengers disrupted by storms or other problems will be able to rebook flights using their computer or mobile device, avoiding the need to line up or contact their travel agents.

Passengers will be notified automatically, offered alternative flights or the ability to choose another flight and be allowed to cancel trips altogether.

If you find yourself on the move without your electronic gadgets, don’t worrry, those without electronic addresses will be routed to call centres, so no need to panic.


For those West Coast Canadian Clients of mine “WHO ARE FED UP WITH DAYS AND DAYS OF RAIN, here’s a very affordable escape!



$497.00* CAD PER PERSON!

EX VANCOUVER: 4* All Inclusive Resort Hotel 7 nights.
DEPT: 15th November 2009.


*Taxes extra, based on double occupancy.

Rainbow Travel Tips & Tidbits – 19 September 2008

Travel Tidbits from Rainbow Travel Inc:

WestJet Eliminates Fuel Surcharges

WestJet has just announced that they are eliminating fuel surcharges effective immediately.  Travelers will save $20 to $45 each way! Fuel surcharges have just been dropped on all routes including these two great fares we came across:

– Calgary -> Las Vegas …. $99

– Toronto -> Las Vegas …. $149

You must book by September 22 2008. This offer is valid for Travel on Tuesday, Wednesday and Thursday flights through December 17 2008.

Also, WestJet has introduced a new destination from Vancouver to La Ceiba in Honduras.  This begins December 12 2008 using their Boeing 737 800 series planes.  Watch this space for more updates on WestJet.

Air Canada Eliminates Second Bag Fee

In response to decreasing fuel prices, Air Canada is eliminating all second checked-bag charges implemented this spring on North American Tango and Tango Plus fares and they are incorporating fuel surcharges for flights within North America. These initiatives were made possible by the recent relief from all-time high oil prices. Here are the details:

– Effective September 23 2008, the elimination of the $25 fee for second checked bags that was introduced May 15 for Tango and Tango Plus fares within North America.

– Starting September 18 2008, Air Canada is incorporating into its advertised prices the one-way, add-on fuel surcharge that currently ranges between $20 and $60 on domestic and U.S. transborder flights. The company will adjust its published fares to include the total cost of fuel in its advertised base fares. This will provide customers simple, transparent and low fares.

– Starting October 14 2008, Air Canada is simplifying its excess baggage fees by introducing a single $75 fee for travel within North America ($100 international) for overweight and/or oversize pieces. This new policy replaces the standard industry practice of imposing individual fees for each situation. For bags exceeding the free allowance, the excess piece fee will now include any applicable overweight or oversize fees. A 10 per cent discount on excess piece fees is offered when fees are paid while checking-in online or at an airport self service kiosk.

Idol Comes To Disney

An “American Idol” attraction will bring the TV series to life at Walt Disney World in Florida. Located at Disney’s Hollywood Studios, guests will be able to experience auditioning, performing, and getting judged on stage. Guests register in advance to audition in front of a producer.  After backstage preparation work including time with a vocal coach and hair/make-up, registered guests will perform live in front of an audience to get scored.

Free Entrance to Walt Disney Parks & Resorts

Disney announced its marketing theme for 2009 will be “What Will You Celebrate?”.  Disney is encouraging guests to visit the parks for birthdays, anniversaries, family reunions, honeymoons, weddings and other celebratory gatherings. As part of that campaign, Jay Rasulo, chairman of Disney Parks & Resorts, announced that everyone who visits a Walt Disney World Resort or Disneyland Resort theme park on their birthday in 2009 can get in free, as Disney Parks embrace the new trend in family travel called Celebration Vacations. The free birthday admission requires a valid ID including proof of birth date.

Three Special Offers From Norwegian Coastal Voyages

CRUISE ONLY DISCOUNT ON CABINS, INCLUDING SUITES:  When you book selected 12, 7 and 6-day Norwegian Coastal Voyages departing in October, November and December, 2008, you will receive a 20% discount on best available cabins at the time of booking, including suites.  This offer cannot be combined with any other discount or promotion. It is valid on the QJ suite rate with best available cabin category up to category MG on MS Trollfjord and MS Midnatsol, M cabin on MS Finnmarken, and Q cabin on MS Polarlys, MS Nordkapp, MS Kong Harald, MS Richard With and MS Nordlys. Offer is valid for bookings made by September 30 2008. Offer is valid for new bookings only. Restrictions apply. Contact us for details.

2 FOR 1 CRUISE ONLY BARGAIN PROMOTION: Book selected 12, 7 and 6-day Norwegian Coastal Voyages departing in October, November and December 2008 and your companion travels FREE. Offer is not valid on suites and cannot be combined with any other discounts. Offer is valid for bookings made by September 30 2008. Offer is valid for new bookings only. Restrictions apply. Contact us for details.

FREE AIR SPECIAL OFFER: Book a selected 12-day Norwegian Coastal Voyage and receive FREE air from New York (JFK) airport or Newark, NJ (EWR) airport or book selected 7 or 6-day Norwegian Coastal Voyages and receive 2 for 1 airfare from New York (JFK) airport or Newark, NJ (EWR) airport. Both offers are good for voyages departing in October, November and December 2008. Offer cannot be combined with any other discount or promotion, is valid for selected departures and restrictions apply. Offer is valid for bookings made by September 30 2008. Contact us for details for select sailing dates and details.

Special Singapore Stopovers From Only $42 CAD

Singapore Airlines is offering stopover holiday packages that include the following:

– 1 night hotel, airport transfers, unlimited rides on the SIA Hop-On bus, free entry to the Singapore Zoo, Sentosa Island, National Orchid Garden, Jurong BirdPark and a River Boat Cruise

Discounts available on food, beverages and more.  What a bargain! So take this opportunity to contact us for details.

Rainbow Travel Tips & Tidbits 13 August 2008

Which is the best airline seat to book?

Ever got to the check-in desk and the agent asks you what seat you would like to reserve, what an agonizing question, you probably feel that whichever one you choose is going to be the wrong choice. I feel for you, I have been in that same position myself so I would like to share with you some of my experiences, as well as, my clients’ recommendations from their trips to minimize your frustration of this decision.
British Airways: Boeing 747-400 World Traveller
My Local Airport Vancouver, B.C. Canada to London U.K.
Window A/K seats in row 29 on some 747-400 configurations offer great legroom and easy access to the aisle. It is the second row behind a door; there is no window seat in row 28 due to the size of the emergency slide. This allows you to stretch your legs out as there is no seat in front of you, plus you don’t have to deal with the discomfort of the infamous 31″ economy seat pitch. You have the window and an easy way to get out of your seat and stand up without climbing over passengers.
Lufthansa Economy Class: Airbus A340
My Local Airport Vancouver, B.C. Canada to Frankfurt
Row 34 A/B/C and opposite side has plenty of legroom because of the location of the Exit.
Zoom Premium Economy Class: Boeing 767-300ER
My Local Airport Vancouver, B.C. Canada to Paris, London U.K., Manchester U.K
Watch the seats at the very front of the aircraft. Although they (theoretically) have a bit more legroom than even the regular Premium Economy seats, people of medium height cannot stretch out their legs because of the proximity to the wall. Also, attendants bang on things in the galley. The noise and vibration from this is directly transmitted via the bulkhead wall. It can be very disconcerting.
Thomas Cook Premium Economy Class: Airbus A330 (2-class configuration)
My Local Airport Vancouver, B.C. Canada to London U.K., Manchester U.K (Seasonal)

Seats 1A and 1B in Premium Economy have a huge space in front, up to the bulkhead. Row 14 in Economy has no window (same as Row 10 in the Emirates A330 with same configuration).

Cathay Pacific
My Local Airport Vancouver, B.C. Canada to Hong Kong
Economy Class: Boeing 747-400
In Coach, row 55 (bulkhead) tends to be the roomiest. The bonus of having the bulkhead that serves as a “foot rest” makes a long flight a bit more bearable.
Economy Class: Airbus A330
Row 33 in Economy has no window directly beside the seat. Most window seats seem to have the video box under the seat in front, seriously hampering the legroom so you can’t stretch out your legs. It’s tolerable for a short regional hop but not for a long one.
China Airlines Premium Economy: Boeing 747-400
My Local Airport Vancouver, B.C. Canada to Taipai.
Upper Deck  – Row 10 upper deck window seat either side. There is a single crew seat that you can pull down and it makes a great bed.
Air Canada
My Local Airport Vancouver, B.C. Canada to Various Destinations
Economy Class – B777-200LR
Row 41 is slightly out of alignment with rows 40 downwards because the fuselage starts to taper, so trolleys often hit 40 C & H. This also impacts the TV and tables for row 41 A/B/C & H/J/K. They are uncomfortably off-centre to the normal sitting position because they are on the back of row 40.
Economy Class – B767-300
On the international Boeing 767-300ER (210/212 seats) emergency exit Row 17 and 18 both offer about 3x the normal legroom.
Economy Class – A330-300
Seats 31 A/C/H/K are good because they are at the emergency exit and have unlimited legroom.
Air Transat Economy Class: Airbus A321
My Local Airport Vancouver, B.C. Canada to Various Charter Destinations
Row 25 is the exit row with more than double the leg room of other Y seats
If you can choose your seats, recommend any seats from 25A/B to 30A/B or 25J/K to 30J/K. As the aircraft narrows, it goes from 3 to 2 so the seats are bigger – and you are close to the toilets – 4 of the 5 economy toilets are in this area.
Eva Air Economy Class: Boeing 747-400
My Local Airport Vancouver, B.C. Canada to Taipei
Row 35 Seats C/D are right next to a cooling unit in the galley that is noisier than the aircraft engines.
Japan Airlines Economy Class: Boeing 747-400
My Local Airport Vancouver, B.C. Canada to Tokyo
Row 77 H/C are aisle seats on the upper deck exit row. They off lots of legroom. Row 77 A/K are window seats in that exit row which are also good since they offer extra storage in the window compartments. Sitting in any of the other rows on the upper deck especially window seats feel somewhat claustrophobic with the tight legroom and narrow seats. On the Main Deck – 51C or 51H exit row by the galley are great for legroom. AVOID 51A and 51K since the bump at the bottom of the exit door seriously cuts reduces your legroom. Note: JAL seats are narrow and the seat cushion is not the most comfortable. I recommend bringing some kind of padding, especially on those longer flights like NRT-JFK.
WestJet Economy Class: Boeing 737-800
My Local Airport Vancouver, B.C. Canada to Various Destinations
The best seats for extra legroom are 13A/B/C and 13D/E/F however, they do not recline. If you are traveling as a couple then consider row 14; it offers just two seats on either side instead of 3.  This gives abit of privacy and a little bit of extra legroom but again these seats do not recline. Seats 15A and 15F offer the best extra legroom on the aircraft AND these seats do recline.  They are ideal seats for single travellers.
Singapore Airlines
My Local Airport Vancouver, B.C. Canada to Singapore
Economy Class: Boeing 777-200 (2-class configuration)
I would recommend row 31 as it is at the front of the Economy cabin and it is also adjacent to the exit (which gives ample legroom). The configuration is 2-3-2, therefore the window seats are ideal if traveling with a partner. The toilets are located right in front of you but the flight staff frequently spray sweet-smelling air freshener.
Economy Class: Boeing 777-200
Row 31 is a bassinet row and has extra legroom. However, you run the risk of sitting near babies.
Row 51 is the emergency exit row on this aircraft. If you are unable to obtain the above mentioned seats, seats 52C and 52H do not have seats in front of them so there is extra legroom.
If you would like to sit with just one other person, the two-seaters are 63A/C, 63H/K, 64A/C and 64H/K.
Economy Class: Boeing 747-400
Seats B/C and J/K in row 49. They are the exit seats near the galley but there is no toilet behind them.  The flight staff are very quiet so you won’t be disturbed. They have lots of leg space and you have your personal screen which is even more adjustable to your needs since it is attached to your own seat, not to the one in front of you.